Reservation Specialist

Lyons HR, LLC•Knoxville, TN

29d•Onsite

About The Position

The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact for all clients seeking furnished housing. The position requires strong communication, organization, problem-solving, sales, and customer service skills while collaborating closely with the Account Services Manager and Operations Team.

Requirements

Excellent written and verbal communication skills.
Strong customer service and relationship-building abilities.
Highly organized with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Professional, positive, and solution-oriented attitude.
Proficient with Microsoft Office and the ability to learn company software.

Nice To Haves

Previous experience in multi-family, hospitality, corporate housing, relocation, sales, or customer service preferred.

Responsibilities

Respond promptly to phone, email, and online/portal housing inquiries.
Prepare housing quotes, proposals, and lease agreements.
Convert inquiries into confirmed reservations while achieving occupancy goals.
Perform daily follow-ups with leads to convert to reservations.
Coordinate move-ins, extensions, transfers, and move-outs.
Show apartments to prospective guests/walk-ins
Maintain accurate reservation information in company software.
Communicate with guests before, during, and after their stay to ensure satisfaction.
Coordinate with Field Team/Operations for any special requests, quick turns, bed requests, Housekeeping requests.
Build and maintain relationships with corporate clients and other partners.
Resolve guest concerns professionally and efficiently.
Monitor apartment availability, pricing, and occupancy.
Assist with renewals and inventory planning.
Maintain detailed notes and documentation on each reservation.
Work collaboratively with other departments to ensure seamless guest experiences.
Represent Corporate Quarters professionally in all interactions.
Perform other duties as assigned.