Reservation Support Specialist

Hilton Grand Vacations • Orlando, FL

3d • Onsite

About The Position

The Reservation Support Specialist supports internal servicing teams and helps ensure the organization has the tour and room inventory needed to meet business goals. The role focuses on acquiring additional tour and hotel inventory and maximizing availability and operational efficiency through strong communication, critical thinking, and organizational skills.

The specialist collaborates with the data entry department to manage reservation communications with contracted hotel partners. Responsibilities include processing booking, verification, and cancellation requests across multiple booking channels and securing additional inventory when needed. This is an in-office position, not remote. Compensation is $18.00 per hour. Shifts vary and include evenings, weekends, and holidays, with scheduling across Monday through Sunday from 9 a.m. to 9 p.m.

Requirements

• High school diploma or equivalent (GED) required.
• Strong written, verbal, and interpersonal communication skills.
• Computer proficiency.
• Detail-oriented, able to manage multiple projects and deadlines, with strong problem-solving and follow-up skills.

Nice To Haves

• Customer service, hospitality, data entry, and/or call center experience.

Responsibilities

• Handle phone calls and written requests from internal departments about availability, additional hotel, resort, or tour inventory, and assistance creating or changing packages.
• Use Salesforce to record, track, and resolve reservation requests and issues received from sales and servicing departments.
• Ensure guests have adequate accommodation in a timely manner by sending daily hotel manifests, following up on missing or unreturned manifests, and reassigning guests to comparable properties when needed.
• Book, modify, and cancel reservations in various systems and online booking portals.
• Maintain inventory items, including monitoring and opening or closing allotments, identifying missing cost and rate records, and updating item details.

Benefits

• Paid training.
• Career growth opportunities and promotion from within.
• Medical, dental, and vision plans.
• Education assistance.
• 401(k) with company match.
• Paid time off after 90 days of employment.
• Hotel, retailer, car rental, and theme park discounts.
• Benefits begin on the first day of work, with no waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED