Reservation Specialist

JUUT SalonSpa • Minneapolis, MN

2d

About The Position

As a Reservation Specialist, you will provide outstanding customer service to JUUT guests. You will work independently and as part of a team to manage reservation requests accurately and efficiently via phone, text, or email, creating a positive, uplifting experience. The role serves as the primary guest contact, matches guests with appropriate artists or therapists, introduces service offerings, and offers add-on appointments when appropriate. Work takes place in an office/call center environment or from home.

Requirements

• High school diploma or equivalent.
• Outstanding customer service and communication skills.
• Strong problem-solving ability.
• Intermediate computer skills.
• Ability to type at least 50 words per minute while maintaining accuracy.
• Availability aligned with salon schedules, including nights and weekends.
• Must work at least one 3-hour shift per pay cycle to maintain active employment.

Nice To Haves

• Some exposure to the salon, cosmetics, hospitality, or retail business is preferred.

Responsibilities

• Serve as the primary point of contact for JUUT guests.
• Answer incoming calls and texts professionally and accurately.
• Schedule appointments with appropriate artists or therapists by matching services to guests’ hair, skin, and body care needs.
• Introduce guests to JUUT service offerings and offer suitable add-on appointments.
• Capture guest data completely and accurately.
• Offer newly available openings to guests on the cancellation list.
• Communicate daily scheduling needs with salon locations through Slack, maintaining professionalism and accuracy.
• Understand salon artists’ services, specialties, and experience levels to schedule appointments appropriately.
• Reschedule appointments in the computer system as needed.
• Use smart booking to maximize the number of guest requests that can be accommodated.
• Keep shared workspaces tidy and organized.
• Attend required training, education, meetings, and huddles.
• Stay up to date on current promotions and in-salon updates.
• Maintain professional demeanor, communication, dress, and appearance in accordance with guidelines when onsite.
• Perform additional duties as directed to support the success of the whole.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED