Reservation Support Specialist

Hilton Grand Vacations • Orlando, FL

2d • Onsite

About The Position

The Reservation Support Specialist supports internal servicing teams and helps maintain the tour and room inventory needed to meet budgeted goals. The role focuses on acquiring additional tour and hotel inventory, maximizing availability, and improving operational efficiency through strong communication, critical thinking, and organizational skills. The specialist works with the data entry department and contracted hotel partners to manage reservation communications, including booking, verification, and cancellation requests across multiple channels. This is an in-office position, not remote. Compensation is $18.00 per hour. The schedule has variable shifts, including evenings, weekends, and holidays, within Monday through Sunday, 9 a.m. to 9 p.m.

Requirements

• High school diploma or equivalent (GED) required.
• Strong written, verbal, and interpersonal communication skills.
• Computer proficiency.
• Detail-oriented, able to manage multiple projects and deadlines, and possess strong problem-solving and follow-up skills.

Nice To Haves

• Customer service, hospitality, data entry, and/or call center experience.

Responsibilities

• Handle phone calls and written requests from internal departments, including availability checks, requests for additional hotel, resort, or tour inventory, and assistance creating or changing packages.
• Use Salesforce to record, track, and resolve reservation requests and issues received from sales and servicing departments.
• Send daily hotel manifests, follow up on missing or unreturned manifests, and reassign guests to comparable properties as needed to ensure adequate accommodation in a timely manner.
• Book, modify, and cancel reservations in various systems and online booking portals.
• Maintain reservation items by monitoring, opening, and closing allotments; identifying missing cost and rate records; and updating item details.

Benefits

• Paid training.
• Career growth opportunities and promotion from within.
• Medical, dental, and vision plans.
• Education assistance.
• 401(k) with company match.
• Paid time off after 90 days of employment.
• Discounts on hotels, retailers, car rentals, theme parks, and more.
• Benefits begin on the first day of work, with no waiting period, for eligible U.S. regular full-time and part-time Team Members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED