Reservation Specialist

Palisade Ttahoe • Olympic Valley, CA

4d

About The Position

The Reservation Specialist is the first point of contact for Palisades Tahoe call-in guests. The role books resort products ahead of guests’ visits, answers questions about resort products, services, and lodging, and tailors vacation packages to guests’ needs while providing excellent service and guidance. Specialists work with first-time visitors and guests with complex requests, requiring detailed resort knowledge. They may also support outbound sales campaigns and special projects.

This position involves an eight-hour phone shift, sometimes longer during holidays and peak periods, and assisting guests by phone, live chat, email, and other written communications. Specialists also fulfill online sale orders, share resort, village, and local information, respond to voicemails and emails within 24 hours, follow up to ensure guest satisfaction, and help resolve guest concerns. The position is year-round and requires applicants to be at least 18 years old.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• One year of sales or customer service experience.
• Proficiency with Microsoft Office and Windows, basic computer skills, and ability to multitask.
• Effective oral and written communication skills.
• Strong customer-service orientation and safety awareness.
• Ability to understand and follow verbal and written instructions.
• Neat and clean appearance in compliance with company grooming standards.
• Punctuality and ability to report at the scheduled start time.
• Ability to work well as part of a team.
• Ability to sit for extended periods at a computer station or work desk; stand and walk regularly; use hands and fingers to operate computers and office equipment for up to eight hours daily; and regularly lift up to 10 pounds.
• Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Knowledge of Palisades Tahoe.

Responsibilities

• Provide friendly, positive customer service.
• Develop in-depth knowledge of resort products, including lodging, season passes, daily tickets, ski school, resort events, and activities.
• Cover an eight-hour phone shift, sometimes longer during holidays and peak periods.
• Complete assigned daily duties, including fulfilling online sale orders and assisting guests by telephone, live chat, email, or other written communications.
• Provide resort, village, and local information to guests.
• Assess guests’ needs and recommend suitable products and vacation packages.
• Check voicemails and emails promptly and respond to guests within 24 hours.
• Follow up to ensure guest satisfaction.
• Assist with resolving guest complaints and concerns and communicate available options.
• Follow departmental and company policies and procedures and participate in departmental and resort training and development courses.
• Participate in outbound sales campaigns and special projects as assigned.

Benefits

• Free skiing and riding privileges at 17 resorts, including Palisades Tahoe, Mammoth Mountain, Steamboat, and Solitude.
• Healthcare options for seasonal and year-round employees.
• Discounts on outdoor gear, apparel, and other items.
• 401(k) plan with company match.
• Free and discounted lift tickets.
• 25%–50% discounts at Palisades and Alpine food and beverage locations.
• 40% discount at Palisades Tahoe-operated retail stores.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED