Reservation Specialist

Monte Christo Communities•Aurora, OR

7d•$18 - $22

About The Position

The Reservation Specialist manages high-volume RV reservation inquiries and bookings while delivering exceptional customer service. The role also supports day-to-day community administrative needs and assists with park cleanliness as needed, consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies. After the training period, the schedule is Thursday through Monday, including weekends. The position has a 40-hour workweek and pays $18–$22 per hour, depending on experience.

Requirements

High school diploma or GED.
At least one year of property management or related experience.
At least two years of customer service experience.
At least one year of experience answering busy phone lines.
Valid driver’s license and reliable transportation.
Must pass background and drug screening.
Demonstrated initiative, collaboration, clear communication, emotional intelligence, adaptability, and diagnostic information-gathering skills.
Demonstrated alignment with the values of excellence, teamwork, accountability, integrity, and respect.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Manage high-volume inbound and outbound calls, emails, and online inquiries related to RV reservations.
Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM.
Communicate availability, rates, policies, and park amenities clearly, warmly, and promptly.
Maximize occupancy through effective reservation management.
Maintain accurate reservation records, details, and system notes.
Handle questions, concerns, and issues professionally, escalating to management when needed.
Build positive relationships with callers, residents, vendors, and team members.
Support administrative tasks such as basic data entry, reporting, filing, and coordination with onsite teams.
Communicate daily with management about occupancy, caller and resident feedback, operational concerns, and improvement recommendations.
Coordinate with maintenance and onsite team members to support operational efficiency.
Assist with park presentation and cleanliness, including picking up trash and debris and maintaining common areas.
Maintain a clean, organized, and safe work environment.
Ensure interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws.