Reservation Specialist

Beds-N-Biscuits•Wheat Ridge, CO

7d•Onsite

About The Position

Beds-N-Biscuits is hiring a Reservation Specialist to serve as a friendly, knowledgeable point of contact for pet parents booking daycare, lodging, grooming, and training services. The role combines customer support with inside sales, helping customers select appropriate services and activities for their dogs and complete reservations. The position is based in Wheat Ridge, Colorado, and offers $20 per hour, tips, bonus potential, paid time off, and employee discounts. Beds-N-Biscuits describes itself as a pet care company with more than 24 years in business, offering climate-controlled suites, outdoor play yards, enrichment programs, an agility park, training, and grooming.

Requirements

At least one year of experience in a call center, sales, inside sales, or hospitality.
Computer proficiency and basic Microsoft Office skills.
Strong phone presence and multitasking ability.
Professional, friendly, and relationship-driven approach.
Passion for dogs and pet care.
High school diploma or equivalent.
At least 18 years of age.

Responsibilities

Answer and return calls, emails, chats, and online requests from pet parents.
Explain the company’s services, rates, and care options to new customers.
Recommend activities and services suited to each dog’s needs.
Process new reservations from start to finish.
Respond to questions with empathy, patience, and professionalism.
Keep accurate notes and records in the company system while speaking with clients.