Reservation Specialist

Alterra • Olympic Valley, CA

6d • $23 - $29

About The Position

The Reservation Specialist is the first point of contact for Palisades Tahoe guests who call in. The role books products ahead of guests’ visits, answers questions about resort products, services, and lodging, and creates vacation packages suited to guests’ needs. Specialists provide excellent guest service and guidance, especially to first-time visitors and guests with complex requests that require detailed resort knowledge. The role may also include outbound sales campaigns and special projects.

The position involves an eight-hour phone shift, sometimes longer during holidays and peak periods, and assisting guests through telephone, live chat, email, and other written communications. Specialists also process online sale orders, provide resort, village, and local information, respond promptly to messages, follow up to ensure guest satisfaction, and help resolve concerns and complaints.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• One year of experience in sales or customer service.
• Proficiency with Microsoft Office and Windows, basic computer skills, and ability to multitask.
• Effective oral and written communication skills.
• Strong customer service orientation and safety awareness.
• Ability to understand and follow verbal and written instructions.
• Neat and clean appearance consistent with company grooming standards.
• Punctuality and ability to report at the scheduled start time.
• Ability to work well as part of a team.

Nice To Haves

• Knowledge of Palisades Tahoe.

Responsibilities

• Provide friendly, positive, quality customer service.
• Develop in-depth knowledge of products, including lodging, season passes, daily tickets, adult and child ski school, resort events, and activities.
• Cover an eight-hour phone shift, sometimes longer during holidays and peak periods.
• Participate in assigned daily duties, including fulfilling online sale orders and assisting guests by telephone, live chat, email, or other written communications.
• Provide guests with resort, village, and local information.
• Assess customer needs and recommend suitable products and vacation packages.
• Check voicemails and emails promptly and respond to guests within 24 hours.
• Follow up to ensure guest satisfaction.
• Assist with resolving guest complaints, address concerns, and communicate available options.
• Follow departmental and company policies and procedures and participate in departmental and resort training and development courses.
• Participate in outbound sales campaigns and special projects as required.

Benefits

• Free skiing and riding privileges at 17 resorts, including Palisades Tahoe, Mammoth Mountain, Steamboat, and Solitude.
• Healthcare options for seasonal and year-round employees.
• Discounts on outdoor gear and apparel.
• 401(k) plan with company match.
• Free and discounted lift tickets.
• 25%–50% discount at Palisades and Alpine Food & Beverage locations.
• 40% discount at Palisades Tahoe-operated retail stores.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED