Reservation Center Associate
About The Position
The Reservation Center Associate is the first point of contact for European Wax Center guests, providing an upbeat and professional phone experience from the company’s Humble office. The associate manages reservations for multiple centers using proprietary terminology and scripts, informs first-time guests about free-wax offers, and helps returning guests schedule services. The role also involves responding to guest questions and complaints, participating in team meetings and activities, and developing through onsite training and coaching. The posting describes flexible scheduling and a workplace in a new office with natural light, individual workspaces, and a break area.
Requirements
- Confident, outgoing, and bubbly personality.
- Pleasant, professional phone voice.
- Ability to memorize standard responses and provide a consistent guest experience.
- History of excellent attendance.
- Comfort with checklists and willingness to take initiative.
- Eagerness to learn, receive coaching, and grow within the company.
Responsibilities
- Answer incoming calls with an upbeat, welcoming attitude.
- Book, move, and manage reservations for multiple centers using company terminology and scripts.
- Educate first-time guests about free-wax offers and help returning guests schedule services.
- Handle guest inquiries and complaints patiently and professionally, focusing on solutions.
- Participate in team contests, activities, and productive meetings.
Benefits
- Medical, dental, and vision benefits.
- Paid time off.
- Paid onsite training and ongoing coaching.
- Discounts on European Wax Center products.
- Free waxing services.
- Flexible scheduling options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
