Reservation Sales Agent, Buffalo Reservation Center, Remote

Delaware North•Buffalo, NY

2d•Remote

About The Position

Delaware North is hiring a full-time Reservation Sales Agent for its Reservation Center team. The agent handles a high volume of inbound calls from prospective guests making reservations at hotels and resorts across the country, and provides an exceptional reservations experience. This is a remote position, with some in-person training required at the company headquarters in Buffalo, New York.

Requirements

Strong phone, listening, verbal, and interpersonal communication skills.
Excellent written communication, email formatting, grammar, and proofreading skills.
Customer-focused with a passion for helping others.
Strong problem-solving and critical-thinking skills, with the ability to identify solutions and resolve guest issues efficiently.
Comfort using computers, strong typing skills, and the ability to multitask.
Ability to handle sensitive guest and payment information with confidentiality and attention to detail.
No experience or diploma required.
Ability to sit for extended periods of time.

Responsibilities

Answer inbound calls across multiple phone queues while providing friendly, professional guest service.
Use available resources to answer guest questions accurately and efficiently.
Create reservations and identify opportunities to offer packages, upgrades, and additional services.
Process guest payment information accurately while following company policies and PCI compliance standards.
Respond to emails and written inquiries with clear, timely, and professional communication.
Resolve guest concerns through effective problem-solving while promoting first-call resolution.
Coordinate with hotel and resort front desk teams to address guest needs and reservation-related matters.
Collaborate with managers and team members to achieve department KPIs, monthly goals, and performance objectives.

Benefits

Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may receive health, dental, and vision insurance
Eligible team members may receive a 401(k) with company match
Eligible team members may receive paid vacation days and holidays
Eligible team members may receive paid parental bonding leave
Eligible team members may receive an employee assistance program
Eligible team members may receive tuition and/or professional certification reimbursement