Reservation Agent

Gila River Resorts & Casinos • Chandler, AZ

5d

About The Position

The Reservation Agent makes and confirms guest reservations and may assist with travel information, including points of interest, restaurants, rates, and other services. The role plans itineraries and accommodation details, calculates room rates, processes invoices and payments, responds to customer inquiries, and provides essential travel information. The agent also performs other special projects and assigned duties.

Requirements

• High school diploma or GED, or six months of experience in a call center/customer service setting.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Nice To Haves

• Hotel reservations or front desk experience is preferred.

Responsibilities

• Plans itineraries and accommodation details and computes room rates using schedules, rate books, and computers.
• Makes and confirms accommodation reservations by telephone, fax, mail, and computer.
• Prepares customer invoices and accepts payments.
• Answers inquiries about schedules, accommodations, procedures, and policies.
• Assembles and issues required documentation, such as itineraries.
• Checks availability for requested travel dates and assigns requested spaces when available.
• Informs clients about essential travel information, such as travel times and transportation.
• Performs other special projects and assigned duties.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED