Reservation Agent (PT) In Office

U-Haul•Phoenix, AZ

12d•Onsite

About The Position

U-Haul is seeking a customer-service-oriented, results-focused team member for an in-office role in Phoenix, Arizona. Under the direction of the Traffic Control Manager, the position supports customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution. The role operates in a fast-paced environment where daily work is varied and dynamic. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul does not hire or re-hire nicotine users in Arizona and other listed states, consistent with applicable state law.

Requirements

High school diploma or equivalent.
Working knowledge of office equipment, including multiline phones, phone etiquette, Word, and email.
Proficiency in customer service, time management, and multitasking.
Must be legally authorized to work in the United States and must not require employer sponsorship.

Responsibilities

Assist with calls from and to customers.
Support field team members and U-Haul dealerships with equipment and reservation management and placement.
Direct incoming customer equipment to areas based on customer demand and productivity status to help balance regional market inventory and meet future demand.
Review reports that support effective equipment placement, customer reservations, and contracts, and help maintain equipment availability and accuracy.
Assist with the Company's U-Box portable storage product.