Reservation Agent (In Office)
About The Position
U-Haul is seeking a customer-focused, results-oriented Reservation Agent to join its team in a fast-paced environment. Under the direction of the Traffic Control Manager, the role supports customers, field team members, and U-Haul dealerships by placing reservations and distributing equipment. The position also supports reservation and equipment management, helps maintain regional equipment availability, and assists with U-Haul’s U-Box portable storage product. The position is located at 6000 Clark Ave, Cleveland, Ohio. Compensation is $15.00 to $17.00 per hour. Applicants must be legally authorized to work in the United States and must not require employer sponsorship.
Requirements
- High school diploma or equivalent.
- Working knowledge of office equipment, including multiline phones, phone etiquette, Word, and email.
- Proficiency in customer service, time management, and multitasking.
- Legally authorized to work in the United States without requiring employer sponsorship.
Responsibilities
- Assist with calls from and to customers.
- Support field team members and U-Haul dealerships with equipment and reservation management and placement.
- Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels and meet future demand.
- Review reports that support effective equipment placement, customer reservations, and contracts, and help create accurate equipment availability information.
- Assist with U-Haul’s U-Box portable storage product.
Benefits
- Career stability and opportunities for advancement.
- Mindset App reimbursement.
- Gym reimbursement program.
- Health insurance and prescription plans, if eligible.
- Paid holidays, vacation, and sick days, if eligible.
- Life insurance.
- MetLaw Legal program.
- MetLife auto and home insurance.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan.
- Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids.
- Dental and vision plans.
- Business travel insurance.
- You Matter EAP.
- LifeLock Identity Theft Protection.
- Critical Illness/Group Accident Insurance.
- Dave Ramsey’s SmartDollar Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
