Reservation Agent (in office)-2

U-Haul•Richmond, VA

4d•$13 - $14•Onsite

About The Position

U-Haul is seeking a team-oriented, results-focused Reservation Agent who provides outstanding customer service and can work in a fast-paced, dynamic environment. Under the direction of the Traffic Control Manager, the role supports customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution. The position is based at 3133 E Parham Rd, Henrico, Virginia 23228. Applicants must be legally authorized to work in the United States and must not require employer sponsorship.

Requirements

High school diploma or equivalent.
Working knowledge of office equipment, including multiline phones, and familiarity with phone etiquette, Word, and email.
Proficiency in customer service, time management, and multitasking.
Must be legally authorized to work without employer sponsorship.
In Virginia, U-Haul will not hire or re-hire individuals who use nicotine products.

Responsibilities

Assist with calls from and to customers.
Support field team members and U-Haul dealerships with equipment and reservation management and placement.
Direct incoming customer equipment to areas based on customer demand and productivity status to help balance regional market inventory and meet future demand.
Review reports to support effective equipment placement, customer reservations, and contracts, and to help ensure equipment availability and accuracy.
Assist with the U-Box portable storage product.

Benefits

Career stability.
Opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.