Reservation Agent (Part Time/In Person)-2

U-Haul•Raleigh, NC

3d•Onsite

About The Position

U-Haul is seeking a team-oriented, results-focused Reservation Agent who provides outstanding customer service in a fast-paced, dynamic environment. Under the direction of the Traffic Control Manager, the position supports customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution. The role also supports the U-Box portable storage product. The position is part-time and in person at 2431 Spring Forest Rd, Suite 171 & 175, Raleigh, North Carolina. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul states that it will not hire or re-hire nicotine-product users in certain listed states; North Carolina is not among those states.

Requirements

High school diploma or equivalent.
Working knowledge of office equipment, including multiline phones, phone etiquette, Microsoft Word, and email.
Proficiency in customer service, time management, and multitasking.
Legally authorized to work in the United States without requiring employer sponsorship.

Responsibilities

Assist with calls from and to customers.
Support field team members and U-Haul dealerships with equipment and reservation management and placement.
Direct incoming customer equipment to areas based on customer demand and productivity status to help balance regional market inventory and meet future demand.
Review reports that support effective equipment placement, customer reservations, and contracts, and help create equipment availability and accuracy.
Assist with the Company's U-Box portable storage product.

Benefits

Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.