Reservation Agent (PART TIME)

U-Haul•Edison, NJ

4d•Onsite

About The Position

U-Haul is seeking a customer-focused, results-oriented team member to work in a fast-paced environment. Under the direction of the Traffic Control Manager, the Reservation Agent supports customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution. The role helps direct equipment according to customer demand and productivity status, supporting regional inventory balance and future demand. The position also assists with U-Haul’s U-Box portable storage product.

Requirements

High school diploma or equivalent.
Working knowledge of office equipment, including multiline phones, phone etiquette, Word, and email.
Proficiency in customer service, time management, and multitasking.
Must be legally authorized to work in the United States and must not require employer sponsorship.

Responsibilities

Assist with calls from and to customers.
Support field team members and U-Haul dealerships with equipment and reservation management and placement.
Direct incoming customer equipment to areas based on customer demand and productivity status to help balance regional market inventory and meet future demand.
Review reports that support effective equipment placement, customer reservations, and contracts, and help maintain equipment availability and accuracy.
Assist with the Company’s U-Box portable storage product.