Reservation Agent

Knight Insurance Group • Los Angeles, CA

3d • $19 - $20

About The Position

Midway Auto Group is seeking a highly motivated, enthusiastic, and detail-oriented Reservation Agent to support its LAX operations. The role is part of the Call Center and involves assisting customers with reservations and inquiries while representing a company with an exotic and luxury vehicle fleet. The ideal candidate has an energetic personality, is committed to personal growth, and contributes to the company’s growth.

The position includes creating reservations, making sales and upselling customers, responding to email inquiries, providing information about vehicles and additional services, and addressing customer service issues. Agents must handle phone conversations while listening and entering information into the rental system.

Compensation is $18.50–$20 per hour. Full-time employees become eligible for medical, dental, and vision insurance in the first month after 60 days of employment. Paid holidays, vacation, and sick days are offered. Employees may participate in the 401(k) and Employee Stock Ownership Plan after six months of employment.

Requirements

• 1–2 years of customer service experience.
• Strong English communication skills, both verbal and written.
• Extremely high energy level.
• Availability to work nights, weekends, and holidays; the stated schedule is Monday through Friday, 2 p.m. to 10 p.m., with open availability Saturday and Sunday.
• Strong multitasking skills.
• Attention to detail and organization.
• Pass a background screening, including pre-employment drug testing, SSN validation, and criminal record checks.
• Clean driving record: no drug- or alcohol-related driving incidents in the last 5–7 years; no more than one serious moving violation in the last 3 years; and no driving-related license suspensions or revocations within a 5–7-year period. Subject to continuous Motor Vehicle Record monitoring.
• At least 3 years of license history and recent active driving.

Responsibilities

• Provide exceptional customer service and maintain excellent phone etiquette.
• Listen, speak, and enter information into the rental system while multitasking.
• Create reservations, make sales, and upsell customers.
• Respond to email inquiries.
• Maintain knowledge of the vehicle fleet and provide information about vehicle options and additional services.
• Assist customers by responding to or resolving customer service issues.

Benefits

• Paid holidays, vacation, and sick days off.
• Medical, dental, and vision insurance for full-time employees, beginning in the first month after 60 days of employment.
• 401(k) participation after 6 months of employment.
• Employee Stock Ownership Plan after 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed