Reservation Agent (In Office)

U-Haul•Cleveland, OH

5d•Onsite

About The Position

U-Haul is seeking a team-oriented, results-focused Reservation Agent who provides outstanding customer service in a fast-paced and dynamic environment. Under the direction of the Traffic Control Manager, the position supports customers, field team members, and U-Haul dealerships through reservation placement and equipment distribution. The role is based at 6000 Clark Ave, Cleveland, Ohio, and is not eligible for employer sponsorship. Applicants must be legally authorized to work without employer sponsorship.

Requirements

High school diploma or equivalent.
Working knowledge of office equipment, including multiline phones, phone etiquette, Word, and email.
Proficiency in customer service, time management, and multitasking.
Must be legally authorized to work without employer sponsorship.
In certain states, applicants who use nicotine products will not be hired or rehired, consistent with applicable state law.

Responsibilities

Assist with calls from and to customers.
Support field team members and U-Haul dealerships with equipment and reservation management and placement.
Direct incoming customer equipment to areas based on customer demand and productivity status to help balance regional market inventory levels and meet future demand.
Review reports to support effective equipment placement, customer reservations, and contracts, helping maintain equipment availability and accuracy.
Assist with the Company's U-Box portable storage product.