Researcher, Customer Experience
About The Position
Verkada is seeking a highly curious Customer Experience Researcher to join its Design team and expand customer research across physical security and smart hardware product lines. This full-stack research role combines research operations with insight generation: the researcher will build customer networks, manage participant recruiting, and conduct strategic research with users ranging from C-suite software customers to hardware partners and installers. The work supports rapid product decisions and spans both Verkada Command software and the physical deployment of devices.
Requirements
- Be highly curious, adaptable, and eager to work in a fast-paced environment.
- Be comfortable managing research logistics, including writing screeners, customer outreach, and scheduling.
- Be articulate and confident leading conversations or calls with enterprise decision-makers and executives.
- Thrive on human connection and prefer deep qualitative interviews over monitoring anonymous usability metrics.
- Be excited to learn about IoT, connected devices, and physical security.
Nice To Haves
- A couple of years of UX or product research experience.
Responsibilities
- Actively source, screen, and schedule research participants, and build and nurture an ongoing network of customers, partners, and installers.
- Conduct rapid, tactical research, including contextual inquiries, prototype evaluations, and mockup reviews, to inform product decisions before features ship.
- Lead strategic research conversations with B2B customers, including IT Directors, VPs, and C-suite executives.
- Travel approximately once a month to conduct on-site contextual inquiries with partners and installers.
- Research the complete user journey across Verkada Command software and the physical installation of devices.
Benefits
- At least one healthcare plan with employee premiums fully covered and family premiums covered at 80% under all plans.
- Nationwide medical, vision, and dental coverage.
- Health Savings Account with annual employer contributions and Flexible Spending Account.
- Expanded mental health support.
- Paid parental leave.
- Fertility benefits and a fertility stipend.
- Paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
- Professional development stipend.
- Wellness and fitness benefits.
- Healthy lunches provided daily.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
