Staff Experience Researcher

PayPal • San Jose, CA

10d • $145,000 - $236,500 • Hybrid

About The Position

PayPal is seeking a mixed-methods Staff Experience Researcher to join its Enterprise Services Experience Research team. The role works across a portfolio of products and collaborates with cross-functional partners to uncover insights that shape user-centered experiences for businesses, marketplaces, and partners. The researcher owns work end-to-end, from framing questions and developing research roadmaps to driving action from findings in a collaborative, fast-paced environment.

Requirements

• At least 5 years of relevant experience and a bachelor's degree, or an equivalent combination of education and experience.

Nice To Haves

• A mixed-methods research background.

Responsibilities

• Develop clear plans and priorities to gather insights and support data-driven decisions that meet team performance goals.
• Perform complex analysis using specialized product knowledge and advanced business expertise.
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design research methodologies, including user testing, surveys, and data analysis, in consideration of business needs and industry trends.
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to continuous improvement of research practices and team efficiencies.
• Own research end-to-end, from framing questions and developing research roadmaps to driving action from findings.

Benefits

• Generous paid time off.
• Healthcare coverage for employees and their families.
• Resources to support financial security and mental health.
• Annual performance bonus, equity, or other incentive compensation, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior