Staff Experience Researcher
About The Position
PayPal is seeking a curious, empathetic Staff Experience Researcher to join its Checkout team. The researcher will uncover deep insights into user needs and inform user-centered experiences across consumers’ end-to-end purchasing journeys. The role focuses on exploring customer needs and pain points, with particular strength in survey research and a method-agnostic approach to research problems. The researcher will communicate findings and collaborate with partners and stakeholders to shape checkout experiences. The role involves planning and prioritizing research, conducting advanced analysis, leading functional projects, and designing and implementing research methods such as user testing, surveys, and data analysis. It also contributes to improving research practices and team efficiency. PayPal’s balanced hybrid model generally has employees work three days in the office and two days either at the office or from home. Travel is listed as 0 percent.
Requirements
- At least 5 years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience.
- Strong communication and collaboration skills.
- A method-agnostic approach to research problems.
Nice To Haves
- At least 7 years of relevant experience in market research, product strategy, and/or marketing, on both the client/brand side and vendor side.
- Experience conducting research with large enterprise merchant decision-makers and developers.
- A proven track record leading large-scale survey research programs in collaboration with vendors or partners.
- Experience with analytical tools such as SPSS, Python, R, and/or SAS.
- Background in payments, fintech, financial services, or financial-services platform ecosystems.
- Experience in survey research.
Responsibilities
- Develop clear plans and priorities for gathering insights and making data-driven decisions that meet team performance needs.
- Perform complex analysis using specialized product knowledge and advanced business expertise.
- Lead functional projects and programs that enhance user experiences based on research findings.
- Design research methodologies, including user testing, surveys, and data analysis, informed by business needs and industry trends.
- Develop and implement research methodologies that optimize user testing and data collection processes.
- Contribute to continuous improvement of research practices and team efficiencies.
- Share research findings and collaborate with partners and stakeholders to influence checkout experiences.
Benefits
- Generous paid time off.
- Healthcare coverage for employees and their families.
- Resources to support financial security and mental health.
- Potential annual performance bonus, equity, or other incentive compensation, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
