Senior Experience Researcher

PayPal•San Jose, CA

10d•$117,500 - $191,950•Hybrid

About The Position

We’re looking for an Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. As an influential member of the team, you’ll play a vital role in uncovering deep insights that shape user-centered experiences for businesses, marketplaces, and partners. You’ll own research end-to-end — from framing questions and developing research roadmaps to driving action from your findings — in a collaborative, fast-paced environment.

Requirements

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

5+ years relevant experience in user experience research, product strategy, and/or market research or equivalent project/portfolio experience with B2B audiences.
Experience conducting research with large enterprise and mid-market corporate decision-makers and/or developers.
Experience with a variety of research methods and approaches including: 1:1 interviews, cognitive walkthroughs, moderated and unmoderated usability testing, concept testing, contextual inquiry, diary studies, ethnography, Jobs-to-be-Done, journey mapping, personas, survey design and analysis.
Background in payments, financial services, or platform ecosystems in the financial services space.
Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset.

Responsibilities

Perform data analysis using specialized domain knowledge and developed business expertise
Lead projects and/or programs within the Experience Research family with moderate scope impacting the Product function
Utilize research methodologies to optimize user experiences using general parameters under broad supervision
May act as a subject matter resource for entry level and developing colleagues
Share best practices and insights with team members to foster a collaborative research environment.
Own and drive research programs within assigned product space from beginning to end, partnering with stakeholders to ensure insights are acted upon.
Design, coordinate and execute qualitative and quantitative research projects involving a wide range of methodologies.
Balance in-house execution of research with vendor-managed projects, maintaining quality and rigor across both models.
Successfully leverage insights across various research functions and data sources (e.g. market data, behavioral data, qualitative findings, etc.) throughout the product development lifecycle.
Prepare and present research findings and recommendations in a concise and compelling way to stakeholders at all levels, ensuring outputs are actionable.
Act as a vital liaison between design, product management, engineering, and go-to market teams, driving alignment across stakeholders.
Design and contribute to workshops and design sprints by surfacing relevant insights, identifying research opportunities, and influencing the evolution of our product and design strategies.
Identify and implement innovative research techniques and emerging tools — including AI methods — to address evolving business needs.
Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, collaborating with other researchers and working to expand your skillset.