Principal User Experience Researcher

Fidelity • Westlake, TX

19h

About The Position

As a member of Fidelity’s User Experience Research Team, the Principal UX Researcher helps the company understand people and their needs. Research informs and inspires business and design leaders to improve current offerings and develop new products that help people achieve financial goals. The role plans and conducts qualitative and quantitative customer research, identifies problems from the user’s point of view, develops insights and opportunity areas, and tests new ideas for product-market fit. The researcher immerses themselves in a product area and drives projects to completion with little oversight, using experience and judgment to influence user outcomes and business strategy.

The role is part of an established UX Research community within Fidelity’s enterprise UX function, which identifies unmet user needs and guides the development of useful and usable digital products. UX Research leadership provides coaching and career development, while a Research Ops team manages recruitment, procurement, and project tracking. Fidelity is transitioning to a full-time onsite working model through a phased rollout; onsite expectations vary by region and role and may evolve. This transition does not apply to fully remote roles.

Requirements

• At least 7 years of proven experience conducting or leading Design Research or User Experience Research efforts.
• Ability to design and execute qualitative and quantitative research methods, including one-to-one interviewing, concept testing, usability testing, heuristic evaluation, and survey design.
• Experience with the Jobs to Be Done framework.
• Ability to recommend an appropriate research method and approach based on objectives and constraints.
• Ability to scope, execute, and deliver results rapidly with minimal oversight.
• Strong written and verbal communication skills, including the ability to rapidly analyze research data and succinctly share insights and recommendations with a strong point of view and actionable takeaways.
• Curiosity and confidence to ask questions that uncover stakeholders’ true research needs.
• Excellent interpersonal skills to influence and build trust with users and stakeholders in Product, Design, and Content.
• Ability to pivot in a complex environment.
• Ability to connect research insights and recommendations to business needs and problems.
• Growth mindset, including a desire to learn and improve and willingness and ability to give and receive feedback that improves deliverables and outcomes.
• Business expertise: ability to understand business drivers and provide research consultation.
• Ability to challenge traditional assumptions about UX Design and Research by seeking out, inventing, testing, and sharing new directions and technologies.
• Ability to teach others about User Experience Research.

Nice To Haves

• Bachelor’s and/or master’s degree in Design, Human Factors, Psychology, or a related field is highly preferred.
• Familiarity with analytics and in-market experimentation is preferred.

Responsibilities

• Own an area of focus and identify and prioritize research that will most effectively drive user and business outcomes.
• Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives.
• Scope qualitative and quantitative research studies with stakeholders, defining objectives, research questions, constraints, and an effective approach.
• Execute project work independently.
• Share insights and recommendations with stakeholders and ensure they influence product strategy and design decisions and improve business and user outcomes.
• Contribute to the UX Research community through initiatives that improve practices and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed