2027 Intern - Experience Researcher

Adobe • San Jose, CA

3d • Hybrid

About The Position

As an Experience Research Intern on Adobe’s Workplace Digital Experiences team, you will research how Adobe’s sales and customer-facing teams use workplace tools, technology, and spaces to serve customers. The team designs and operates technology supporting how Adobe works together, including meeting spaces, customer briefing centers, and Lab82, its workplace experimentation program. During the summer, you will lead a UX research project with teams around the world, including international markets, and translate findings into clear personas and needs. Your findings will inform leaders’ investment decisions.

The internship is co-located hybrid: interns work between their assigned office and home. Interns are based in the office where their manager and/or team is located. Managers and their organizations determine how often interns need to be in the office based on priorities.

The role is intended for a student pursuing a relevant bachelor’s or master’s degree, with an expected graduation date between December 2027 and June 2028. The intern must be able to participate in a full-time internship between May and September. The U.S. hourly pay range is $38.00–$51.00, with the specific rate depending on the job location.

Requirements

• Be currently enrolled full time and pursuing a bachelor’s or master’s degree in Human-Computer Interaction, Information Science, Cognitive Science, Psychology, Anthropology, Design, or a related field.
• Have an expected graduation date between December 2027 and June 2028.
• Be able to participate in a full-time internship between May and September.
• Have experience with qualitative research methods such as interviews, contextual inquiry, and synthesis, gained through coursework, projects, or internships.
• Have experience creating journey maps, personas, or similar research outputs.
• Have familiarity with survey design and basic quantitative analysis.
• Have clear writing and speaking skills, including the ability to turn research into stories that help people make decisions.
• Be curious and comfortable working through open-ended problems with people across teams.
• Be interested in using AI tools to plan, analyze, and share research.

Responsibilities

• Plan and lead a research study, from developing research questions and recruiting participants through presenting a final readout to leaders across Technology Services and Sales.
• Conduct interviews, observation sessions, and a survey with sellers, solution consultants, and teams that host customers.
• Partner with a data analyst to compare participant feedback with usage and service data.
• Develop journey maps and personas, then create a ranked list of opportunities, including concepts to test in Lab82.
• Use Qualtrics, Miro, AI tools, and Adobe products to plan, analyze, and share research.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern