Research Team Manager - Eastern European/Jewish
About The Position
The Research Team Manager (RTM) is a senior genealogical leader responsible for guiding, mentoring, and managing a team of researchers and Research Managers. The role bridges active research and operations management, advocates for team development, enforces genealogical research standards, and interfaces with executive leadership on client experience and product quality. The RTM also remains involved in casework and industry best practices. The manager leads a team of up to 15 research professionals, oversees team research quality and client satisfaction, ensures compliance with standard operating procedures and professional genealogical standards, and balances management responsibilities with active billable research. The role oversees project allocation, helps address operational bottlenecks, and directly manages a small portfolio of client research projects. The manager partners with Operations Directors on team goals, hiring, and business operations, and collaborates with Client Relationship Managers to resolve client concerns. Ancestry describes its work approach as location flexible, allowing employees to work from a nearby office, from home, or a hybrid of both, subject to location restrictions and role requirements. The stated base salary range is $76,390–$90,715, with eligibility for bonus, equity, and comprehensive benefits including health, dental, and vision coverage. Actual salary varies by geographic region and job experience.
Requirements
- 10 or more years of professional genealogy experience.
- 5–10 years of recent experience in Eastern European/Jewish research.
- 2–5 years of direct team management experience.
- Proven ability to develop talent, manage performance, and resolve operational bottlenecks.
- Exceptional communication skills and experience delivering constructive feedback.
- Strong time-management skills to balance management duties with active billable research.
Nice To Haves
- Certified or Accredited Professional Genealogist credential.
- Bachelor’s degree or higher.
Responsibilities
- Lead, mentor, and performance-manage a team of up to 15 research professionals.
- Conduct regular one-on-ones, set goals, and drive ongoing skill development.
- Own team research quality and client satisfaction, ensuring compliance with standard operating procedures and professional genealogical standards.
- Oversee project allocation, assist with operational bottlenecks, and directly manage a small portfolio of client research projects.
- Partner with Operations Directors on team goals, hiring, and business operations.
- Collaborate with Client Relationship Managers to resolve client concerns.
- Interface with executive leadership on client experience and product quality.
- Maintain active involvement in casework and industry best practices.
Benefits
- Eligibility for bonus and equity.
- Comprehensive benefits including health, dental, and vision coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
