Research and Reconciliation Specialist
About The Position
The primary purpose of this position is to coordinate Lockbox and EFT payments from third-party insurance carriers and patients for payment posting. The specialist handles payment activity across multiple Tax IDs and cash accounts, locates remittances on multiple websites, and ensures timely daily handoff to payment posters. The role also tracks and reports personal KPI data weekly using the Deposit Portal, develops expertise in payment activity, and serves as a resource for colleagues, the department, the company, and retail units. The specialist communicates system, site, and billing company issues to the REM Manager and supports the RCM Manager with special projects as needed. The position also contributes recommendations for process and efficiency improvements that support quality, cost savings, or profitability.
Requirements
- High school diploma, GED, or equivalent.
- One year of accounts receivable experience with third-party billing.
- Knowledge of insurance billing processes.
- Entry-level PC skills in MS Windows, Word, and Excel.
- Effective verbal and written communication skills, including communicating with coworkers and preparing concise, accurate reports.
- Demonstrated ability to work successfully in a team environment and prioritize the good of the team over the individual.
Responsibilities
- Batch daily Lockbox and EFT activity for multiple Tax IDs and cash accounts.
- Visit multiple websites to locate remittances.
- Ensure timely daily handoff to payment posters.
- Maintain and report personal KPI data to the Manager weekly using the Deposit Portal.
- Develop expertise in payment activity and serve as a resource for related questions across the department and company.
- Assist the RCM Manager with special projects as needed.
- Communicate system, site, and billing company issues to the REM Manager promptly.
- Serve as a resource for retail units with billing questions.
- Recommend efficiency and process improvements that support quality, cost savings, or profitability.
Benefits
- 401(k) with match
- Medical insurance
- Dental insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Vision Service Plan
- Employee vision discount program
- HSA/FSA
- PTO
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
