RESEA Workforce Advisor

State of Iowa • Des Moines - 50313 - Polk County, IA

10d

About The Position

Iowa Workforce Development (IWD) is hiring a Reemployment Services and Eligibility Assessment (RESEA) Career Planner at its Iowa WORKS office in Des Moines, Iowa. The role delivers RESEA services, performs unemployment insurance activities, supports customers with employment and career services, and provides customer service at the Iowa WORKS Center. Some travel is required. The position is full-time, Monday through Friday, 8:00 AM to 4:30 PM. Current practice allows telework and alternate schedules after successful completion of a six-month probation and training.

Requirements

• Graduation from an accredited four-year college or university; or an equivalent combination of education and experience.
• For the education-and-experience substitution: one year of full-time public contact work obtaining, analyzing, and evaluating data—such as job or claims interviewing, testing, referral or placement, sales representation, credit investigation, or related public contact work with job applicants and employers in supportive clerical and outreach functions—may substitute for one year of required education, up to a maximum of four years.
• Alternatively, employees with current continuous experience in the state executive branch must have experience equal to twelve months of full-time work as a Workforce Associate.
• Travel may be required, and employees must arrange transportation to and from assigned work areas.
• Selected positions will be subject to a criminal background check.
• Applicants with a current, ongoing Iowa Workforce Development overpayment balance must have a payment plan in place.

Responsibilities

• Deliver required RESEA program components during scheduled participant appointments.
• Review claimants’ unemployment insurance claim status and refer claim-related issues to appropriate staff.
• Provide RESEA program information and guidance on program requirements.
• Verify compliance with work search requirements and accurately document work search activities.
• Promote One-Stop Career Center workshops, explain available services, and register claimants for workshops.
• Conduct electronic applicant searches, evaluate qualifications against employer job orders, and refer qualified candidates.
• Help customers complete and maintain valid work registrations in the database system.
• Develop, create, and update Individual Service Plans in collaboration with customers.
• Prepare and provide claimants with a RESEA Agreement of Participation outlining program requirements and participant responsibilities.
• Facilitate workshops and presentations for workforce program participants, and update materials to reflect new information, program changes, and available services.
• Maintain timely and accurate database documentation of services, appointments, participant activities, and other relevant information.
• Perform unemployment insurance activities in accordance with administration rules and Iowa law.
• Assist customers with filing unemployment insurance claims and answering questions and concerns.
• Send required documentation and notices in a timely manner, and maintain and organize documentation related to UI decisions.
• Keep UI claims active and claim statuses up to date; review previous claims for past or current adjudications.
• Use database systems to review salary histories and verify personal identification information across systems.
• Adjudicate claim issues in accordance with applicable UI laws.
• Provide information about UI appeals and prepare for and participate in appeal hearings related to adjudication decisions.
• Educate customers about Iowa WORKS Center services and answer questions about employment opportunities and local employers.
• Assist customers with computers, internet searches, print resources, and computer or internet troubleshooting.
• Provide tutorials and resources on labor market information, educational options, and career exploration.
• Assist customers with resume writing and explain available self-help and staff-assisted services.
• Coach customers on job search activities and help them build personal and job skills for successful employment.
• Administer proficiency tests and skill assessments as needed.
• Greet customers promptly, determine their service needs, and identify available resources.
• Build and maintain effective, respectful relationships with coworkers and partners.
• Collaborate with One-Stop system partners to improve the customer experience.
• Provide feedback and suggest potential solutions to the team and leadership.
• Assist with the UI Benefits Customer Service line during periods of high call volume, as needed.

Benefits

• Health, dental, and vision insurance.
• Paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• IPERS retirement package and an optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free life and long-term disability insurance, with the option to purchase additional coverage.
• Employee Assistance Programs.
• Discount programs.

What This Job Offers

• Job Type: Full-time