RESEA Career Planner
About The Position
Iowa Workforce Development (IWD) is hiring a Reemployment Services and Eligibility Assessment (RESEA) Career Planner for its Iowa WORKS office in Marshalltown, Iowa. The role delivers RESEA services and eligibility assessments, supports unemployment insurance claimants, provides employment and career services, and helps customers access Iowa WORKS resources. The position also involves customer service, workshop facilitation, documentation, collaboration with One-Stop system partners, and some travel. The listed schedule is Monday through Friday, 8:00 AM to 4:30 PM. Current practice allows telework and alternate schedules after successful completion of a six-month probation and training period. IWD is a state agency that provides employment services to job seekers and connects employers with available workers through its Iowa WORKS partnership. Its statewide delivery system includes Iowa WORKS Centers and satellite and expansion offices.
Requirements
- Graduation from an accredited four-year college or university; or an equivalent combination of education and experience, substituting one year of qualifying full-time public contact work for one year of required education, with a maximum substitution of four years; or current continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.
- Qualifying public contact work for education substitution includes obtaining, analyzing, and evaluating data, such as job or claims interviewing, testing, referral or placement, sales representative work, credit investigation, or related public contact work with job applicants and employers in supportive clerical and outreach functions.
- Arrange transportation to and from assigned work areas.
Responsibilities
- Deliver required RESEA program components during scheduled participant appointments.
- Review claimants’ unemployment insurance claim status, provide information and guidance on RESEA requirements, and refer claim-related issues to appropriate staff.
- Verify and document work-search compliance and activities.
- Promote One-Stop Career Center workshops, explain available services, and register claimants for appropriate workshops.
- Search electronically for applicants and assess qualifications against employer job orders to refer qualified candidates.
- Assist customers with completing and maintaining valid work registrations in the database system.
- Develop, create, and update Individual Service Plans with customers.
- Prepare, review, and provide claimants with RESEA Agreements of Participation outlining program requirements and participant responsibilities.
- Facilitate workforce program workshops and presentations, and update their materials to reflect new information, program changes, and available services.
- Maintain accurate and timely database documentation of services, appointments, participant activities, and other relevant information.
- Perform unemployment insurance activities in accordance with administrative rules and Iowa law.
- Assist customers with filing unemployment insurance claims and answering questions and concerns.
- Send required documentation and notices in a timely manner, and maintain and organize documentation related to UI decisions.
- Keep UI claims active and claim statuses current; review prior claims for past or current adjudications.
- Use database systems to review salary histories and verify personal identification information across systems.
- Adjudicate claim issues under applicable UI laws, provide information about appeals when necessary, and prepare for and participate in UI appeal hearings related to adjudication decisions.
- Educate customers about Iowa WORKS Center services and answer questions about employment opportunities and local employers.
- Assist customers with computers, internet searches, print resources, and computer or internet troubleshooting.
- Provide labor market information, educational options, and career exploration tutorials and resources.
- Assist with resume writing, explain self-help and staff-assisted services, and coach customers on job search and skills development.
- Administer proficiency tests and skill assessments as needed.
- Greet customers promptly, determine their service needs, and identify available resources.
- Build respectful relationships with coworkers and partners, collaborate with One-Stop system partners, and provide feedback and potential solutions to the team and leadership.
- Assist with the UI Benefits Customer Service line during high call volume as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Nine paid holidays
- Vacation leave
- Sick leave with no cap on accrual
- IPERS retirement package
- Optional deferred compensation retirement plan
- Flexible Spending Accounts for medical and dependent care
- Free life insurance, with the option to purchase additional coverage
- Free long-term disability insurance, with the option to purchase additional coverage
- Employee Assistance Programs
- Discount Programs
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What This Job Offers
Job Type
Full-time
