RESEA Workforce Advisor
About The Position
Iowa Workforce Development is hiring a Reemployment Services and Eligibility Assessment (RESEA) Career Planner for its Iowa WORKS office in Dubuque, Iowa. The role delivers RESEA services, supports unemployment insurance claimants, provides employment and career assistance, and helps customers access Iowa WORKS Center resources. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., at 680 Main St. Some travel may be required. Current practice allows telework and alternate schedules after successful completion of a six-month probationary period and training. The position conducts RESEA appointments and workshops, reviews unemployment claim information, verifies work-search compliance, develops service plans, and documents customer activities. It also performs unemployment insurance work under applicable rules and Iowa law, including assisting with claims, maintaining documentation, adjudicating issues, and participating in appeal hearings. In addition, the role helps customers with job searches, resumes, career exploration, computer and internet resources, assessments, and other employment services. The employee provides prompt customer service and collaborates with coworkers and One-Stop system partners.
Requirements
- Graduation from an accredited four-year college or university; or an equivalent combination of education and experience, substituting one year of qualifying full-time public-contact work for one year of education, up to a maximum of four years; or current continuous State of Iowa executive-branch experience equal to 12 months of full-time work as a Workforce Associate.
- Qualifying substituted experience must involve public-contact work obtaining, analyzing, and evaluating data, such as job or claims interviewing, testing, referral or placement, sales representation, credit investigation, or related supportive clerical and outreach work with job applicants and employers.
- Travel may be required; employees must arrange transportation to and from assigned work areas.
Responsibilities
- Deliver all required RESEA program components during scheduled participant appointments.
- Review unemployment insurance claim status and refer claim-related issues to appropriate staff.
- Explain RESEA program information and requirements to claimants.
- Verify compliance with work-search requirements and accurately document work-search activities.
- Promote One-Stop Career Center workshops, explain services, and register claimants for appropriate workshops.
- Conduct electronic applicant searches and evaluate qualifications against employer job orders to refer qualified candidates.
- Assist customers with completing and maintaining valid work registrations in the database system.
- Develop, create, and update Individual Service Plans with customers.
- Prepare, review, and provide claimants with a RESEA Agreement of Participation describing program requirements and participant responsibilities.
- Facilitate customer workshops and presentations, and update materials to reflect new information, program changes, and services.
- Maintain accurate and timely documentation of services, appointments, participant activities, and related information in the database system.
- Perform unemployment insurance activities in accordance with unemployment administration rules and Iowa law.
- Assist customers with filing unemployment insurance claims and respond to questions and concerns.
- Send required documentation and notices in a timely manner, and maintain organized documentation related to UI decisions.
- Ensure UI claims remain active and statuses are up to date; review prior claims for past or current adjudications.
- Use database systems to review salary histories and verify personal identification information across systems.
- Adjudicate claim issues under applicable UI laws, provide information about appeals, and prepare for and participate in UI appeal hearings related to adjudication decisions.
- Educate customers about Iowa WORKS Center services and answer questions about employment opportunities and local employers.
- Assist customers with computers, internet searches, print resources, and computer or internet troubleshooting.
- Provide resources and tutorials on labor market information, educational options, and career exploration.
- Assist customers with resume writing and explain self-help and staff-assisted services.
- Coach customers in job-search activities and help them build personal and job skills for employment.
- Administer proficiency tests and skill assessments as needed.
- Greet customers promptly, identify their service needs, and connect them with available resources.
- Build respectful working relationships with coworkers and partners, collaborate with One-Stop system partners, and provide feedback and potential solutions to the team and leadership.
- Assist with the UI Benefits Customer Service line during high call volume, as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Nine paid holidays
- Vacation leave
- Sick leave with no cap on accrual
- IPERS retirement package
- Optional deferred compensation retirement plan
- Flexible Spending Accounts for medical and dependent care
- Free life insurance, with the option to purchase additional coverage
- Free long-term disability insurance, with the option to purchase additional coverage
- Employee Assistance Programs
- Discount Programs
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What This Job Offers
Job Type
Full-time
