RESEA Workforce Advisor
About The Position
Iowa Workforce Development is hiring a Reemployment Services and Eligibility Assessment (RESEA) Career Planner at the Iowa WORKS office in Mason City, Iowa. The role delivers RESEA services and supports unemployment insurance (UI) claimants, job seekers, employers, and Iowa WORKS customers. The Career Planner conducts scheduled participant appointments, reviews claim status and work-search compliance, explains program requirements and services, develops Individual Service Plans, and maintains accurate participant records. The position also includes UI claim support and adjudication activities, employment and career services, workshops and presentations, customer service, and collaboration with One-Stop system partners. The position is full-time, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Some travel is required, and employees must arrange transportation to and from assigned work areas. Current practice allows telework and alternate schedules after successful completion of a six-month probationary period and training.
Requirements
- Graduation from an accredited four-year college or university; or an equivalent combination of education and experience; or current continuous experience in the state executive branch equal to twelve months of full-time work as a Workforce Associate.
- For the education-and-experience substitution, one year of full-time public-contact work obtaining, analyzing, and evaluating data—such as job or claims interviewing, testing, referral or placement, sales representation, credit investigation, or related public-contact work with job applicants and employers in supportive clerical and outreach functions—may substitute for one year of required education, up to a maximum of four years.
- Arrange transportation to and from assigned work areas.
Responsibilities
- Deliver required RESEA program components during scheduled participant appointments.
- Review claimants’ unemployment insurance claim status and refer claim-related issues to appropriate staff.
- Provide claimants with RESEA program information and guidance on program requirements.
- Verify work-search compliance and ensure work-search activities are accurately documented.
- Promote One-Stop Career Center workshops, explain available services, and register claimants for appropriate workshops.
- Search for applicants electronically and evaluate their qualifications against employer job orders to refer qualified candidates.
- Help customers complete and maintain valid work registrations in the database system.
- Develop, create, and update Individual Service Plans in collaboration with customers.
- Prepare, review, and provide claimants with a RESEA Agreement of Participation explaining program requirements and participant responsibilities.
- Facilitate workforce program and service workshops and presentations, and update materials to reflect new information, program changes, and available services.
- Maintain timely and accurate records of services, appointments, participant activities, and other relevant information in the database system.
- Perform UI activities in accordance with unemployment administration rules and Iowa law.
- Assist customers with filing UI claims and answer their questions and concerns.
- Send required documentation and notices in a timely manner and maintain and organize documentation related to UI decisions.
- Ensure UI claims remain active and claim statuses are current.
- Review previous UI claims for past or current adjudications.
- Use database systems to review salary histories and verify personal identification information across systems.
- Adjudicate claim issues under applicable UI laws, provide information about appeals when necessary, and prepare for and participate in UI appeal hearings related to adjudication decisions.
- Educate customers about Iowa WORKS Center services and answer questions about employment opportunities and local employers.
- Assist customers with computers, internet searches, print resources, and computer or internet troubleshooting.
- Provide tutorials and resources on labor market information, educational options, and career exploration.
- Assist customers with resumes and explain self-help and staff-assisted services.
- Coach customers through job-search activities and help build personal and job skills for successful employment.
- Administer proficiency tests and skill assessments as needed.
- Greet customers promptly, determine their service needs, and identify available resources.
- Build respectful relationships with coworkers and partners and collaborate with One-Stop system partners to improve customer experience.
- Provide feedback and suggest solutions to the team and leadership.
- Assist with the UI Benefits Customer Service line during periods of high call volume, as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid holidays, vacation, and sick leave, with no cap on sick-leave accrual
- IPERS retirement package and an optional deferred compensation retirement plan
- Flexible Spending Accounts for medical and dependent care
- Free life and long-term disability insurance, with the option to purchase additional coverage
- Employee Assistance Programs
- Discount Programs
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What This Job Offers
Job Type
Full-time
