Representative - Patient Registration Full-Time

Atlas Healthcare Partners•Scottsdale, AZ

15h•$19 - $29•Onsite

About The Position

The Representative - Patient Registration conducts patient registration, point-of-service collections, and obtains the authorizations and forms needed to maximize reimbursement. The role documents all aspects of registration, meets accuracy and collection targets set by management, resolves customer issues, provides excellent customer service, and provides financial counseling when appropriate. Responsibilities include pre-registration and registration, verifying eligibility and insurance benefits, obtaining authorizations and required notifications, confirming patient demographics, and accurately documenting information in the A/D/T system. The representative collects estimated patient responsibility, may attempt collections at the bedside, and helps patients and families understand financial policies and available resources, including assistance with Medicaid and financial assistance programs. The role serves as a liaison among patients, billing, vendors, physician offices, payors, and clinical and hospital staff to resolve account issues and patient concerns. It also completes assigned productivity and work-list tasks, maintains an electronic productivity log, identifies process improvements, and may perform other patient or financial services functions such as transporting patients, precepting new hires, recapping or posting deposits, and other team assignments. All work must follow applicable policies, procedures, regulatory and accreditation requirements, and professional standards while providing excellent customer service.

Requirements

High school diploma or GED.
At least one or more years of work experience involving knowledge of patient financial services, financial services, collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, word processing, spreadsheet, and database software.

Nice To Haves

Previous cash collections experience.

Responsibilities

Perform pre-registration and registration processes, verify eligibility, obtain authorizations, submit notifications, and verify authorizations for services.
Verify patient demographics and accurately enter and document information in the A/D/T system to maximize reimbursement and minimize payor denials or penalties.
Obtain federally and state-required information, consents, and insurance-plan documentation.
Meet monthly individual accuracy goals established by management.
Verify insurance benefits and collect estimated patient responsibility at the time of service or during pre-registration; make bedside collection attempts when assigned.
Meet monthly individual collection targets established by management.
Provide financial counseling to patients and families when appropriate; explain company financial policies and available resources.
Assist patients with Medicaid applications and financial assistance programs, including basic and enhanced assistance, prompt-pay discounts, and loan programs.
Liaise with patients, billing, vendors, physician offices, and payors to improve accounts receivable performance, meet collection goals, resolve issues, and support service excellence.
Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve issues and address patient concerns.
Meet monthly individual productivity goals, complete daily assignments and work lists, maintain an electronic productivity log, and enter information accurately.
Identify process-improvement opportunities and contribute to teamwork.
Perform other assigned patient and financial services tasks, which may include transporting patients, precepting new hires, recapping or posting daily deposits, and other team assignments.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience and consistently demonstrate company core and leader behaviors.