Representative I - Revenue Cycle Customer Service

HonorHealth • Phoenix, AZ

7d • Onsite

About The Position

The Representative I serves as a customer service contact for patients and visitors regarding patient liability accounts. The role reviews, updates, and collects self-pay accounts; greets callers by phone or through digital communications; and reviews accounts to explain balances due. The Representative also provides and expedites clerical and secretarial support and shares information about financial assistance. The role requires sensitivity to the needs and concerns of patients and families, adherence to network and department policies and values, and proactive customer service. An understanding of insurance benefits, adjudication, and terminology is required.

The position is in Patient Collections-Self Pay at HonorHealth's Deer Valley location in Phoenix, Arizona. It is a day-shift role. Epic experience is preferred, and typing 50–60 words per minute is required.

Requirements

• High school diploma or GED.
• One year of healthcare collections or customer service experience.
• Typing speed of 50–60 words per minute.
• Understanding of insurance benefits, adjudication, and terminology.

Nice To Haves

• Epic experience.
• One year of medical terminology experience.
• One year of medical insurance adjudication or benefits experience.

Responsibilities

• Receive, handle, and route revenue cycle phone calls and digital communications.
• Review patient accounts for insurance updates, rebilling, or further insurance or coding review across service areas.
• Collect patient liability, establish and monitor payment plans, document accounts in detail, and explain or offer financial assistance.
• Follow up with patients about the status of accounts requiring further review.
• Perform clerical duties, including scanning, mailing, updating registration, release of information, and balancing according to established policies.
• Communicate problem situations or changes in department workflow.
• Maintain effective communication with internal and external customers and help keep communication clear among patients, families, leadership, and team members.
• Participate as a team member in department functions.
• Perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED