Representative I - Revenue Cycle Customer Service

HonorHealth • Phoenix, AZ

8d • Onsite

About The Position

Serves as a customer service contact for patients and visitors regarding patient liability accounts. Reviews, updates, and collects self-pay accounts; greets callers through phone or digital communication; and reviews accounts to communicate balances due. Provides clerical and secretarial support for the department and information about financial assistance. The role requires sensitivity to patients’ and families’ needs and concerns, adherence to network values and department policies, and proactive customer service. The employee should understand insurance benefits, adjudication, and terminology.

The position is full-time, day shift, in the Patient Collections-Self Pay department at HonorHealth’s Deer Valley location in Phoenix, Arizona. Typing speed of 50–60 WPM and Epic experience are preferred.

Requirements

• High school diploma or GED.
• At least 1 year of healthcare collections or customer service experience.
• Understanding of insurance benefits, adjudication, and terminology.
• Sensitivity to the needs, care, and concerns of patients and their families.
• Adherence to network values, policies, and department operating policies.

Nice To Haves

• At least 1 year of medical terminology experience.
• At least 1 year of medical insurance adjudication or benefits experience.
• Typing speed of 50–60 WPM.
• Epic experience.

Responsibilities

• Receive, handle, and route revenue cycle phone calls and digital communications.
• Review patient accounts for insurance updates, rebilling, or additional insurance or coding review across service areas.
• Collect patient liability, establish and monitor payment plans, document account activity, and explain or offer financial assistance.
• Follow up with patients about the status of accounts requiring further review.
• Perform clerical duties such as scanning, mailing, updating registration, release of information, and balancing according to established policies.
• Communicate problem situations or changes in department workflow.
• Maintain effective communication with internal and external customers.
• Participate as a team member in department functions and help maintain clear communication among patients, families, leadership, and other team members.
• Perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED