Representative I - Revenue Cycle Customer Service

HonorHealth • Phoenix, AZ

6d • Onsite

About The Position

Serves as a customer service contact for patients and visitors regarding patient liability accounts. Reviews, updates, and collects self-pay accounts, responding to callers by phone or digital communication. Reviews accounts and communicates balances due to patients, provides information about financial assistance, and supplies clerical and secretarial support to the department. The role requires sensitivity to patients’ and families’ needs and concerns, adherence to network and department policies and values, and proactive customer service. The employee should understand insurance benefits, adjudication, and terminology.

The position is based at the Deer Valley location in Phoenix, Arizona, in the Patient Collections-Self Pay department, and works the day shift.

Requirements

• High school diploma or GED.
• One year of healthcare collections or customer service experience.
• Typing speed of 50–60 words per minute.
• Understanding of insurance benefits, adjudication, and terminology.

Nice To Haves

• Epic experience.
• One year of medical terminology experience.
• One year of medical insurance adjudication or benefits experience.

Responsibilities

• Receive, handle, and route revenue cycle phone calls and digital communications.
• Review patient accounts for insurance updates, rebilling, or further insurance or coding review across service areas.
• Collect patient liability, set up and monitor payment plans, document accounts, and explain or offer financial assistance.
• Follow up with patients about the status of accounts requiring further review.
• Perform clerical duties, including scanning, mailing, updating registration, release of information, and balancing according to established policies.
• Communicate problem situations or changes in department workflow.
• Maintain effective communication with internal and external customers.
• Participate as a team member in department functions and help keep communication clear among patients, families, leadership, and other team members.
• Perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED