Representative I - Revenue Cycle Customer Service

HonorHealth • Phoenix, AZ

6d • Onsite

About The Position

Serves as a customer service contact for patients and visitors regarding patient liability accounts. Reviews, updates, and collects self-pay accounts; greets callers by phone or through digital communication; and reviews accounts to communicate balances due. Provides clerical and secretarial support for the department and information about financial assistance. The role requires sensitivity to patients’ and families’ needs and concerns, adherence to network and department policies and values, and proactive customer service. The employee is expected to understand insurance benefits, adjudication, and terminology.

This is a full-time, day-shift position in Patient Collections-Self Pay at HonorHealth’s Deer Valley location in Phoenix, Arizona.

Requirements

• High school diploma or GED.
• One year of healthcare collections or customer service experience.
• Sensitivity to the needs, care, and concerns of patients and their families.
• Understanding of insurance benefits, adjudication, and terminology.

Nice To Haves

• Typing speed of 50–60 words per minute preferred.
• Epic experience preferred.
• One year of medical terminology experience preferred.
• One year of medical insurance adjudication or benefits experience preferred.

Responsibilities

• Receive, handle, and route revenue cycle phone calls and digital communications.
• Review patient accounts for insurance updates, rebilling, or additional insurance or coding review across service areas.
• Collect patient liability, set up and monitor payment plans, document accounts in detail, and explain or offer financial assistance.
• Follow up with patients about the status of accounts requiring further review.
• Perform clerical duties such as scanning, mailing, updating registration, release of information, and balancing according to established policies.
• Communicate problem situations or changes in department workflow.
• Maintain effective communication with internal and external customers.
• Participate as a team member in department functions and help keep communication clear among patients, families, leadership, and other team members.
• Perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED