Representative I - Revenue Cycle Customer Service

HonorHealth • Phoenix, AZ

1d • Hybrid

About The Position

Serves as a customer service contact for patients and visitors regarding patient liability accounts. Reviews, updates, and collects self-pay accounts; greets callers by phone or digital communication; and reviews accounts to communicate balances due. Provides and expedites clerical and secretarial support as directed, and provides information about financial assistance. The role requires sensitivity to the needs and concerns of patients and families, adherence to network values and policies, and proactive service aligned with the network’s mission, vision, and values. Employees are expected to understand insurance benefits, adjudication, and terminology. The position is hybrid and requires typing 50–60 words per minute.

Requirements

• High school diploma or GED.
• One year of healthcare collections or customer service experience.
• Typing speed of 50–60 words per minute.
• Understanding of insurance benefits, adjudication, and terminology.

Nice To Haves

• One year of medical terminology experience.
• One year of medical insurance adjudication or benefits experience.

Responsibilities

• Receive, handle, and route revenue cycle phone calls and digital communications.
• Review patient accounts for insurance updates, rebilling, or further insurance or coding review across service areas.
• Collect patient liability, establish and monitor payment plans, document accounts in detail, and explain or offer financial assistance.
• Follow up with patients about the status of accounts requiring further review.
• Perform clerical duties, including scanning, mailing, updating registration, release of information, and balancing according to established policies.
• Communicate problem situations or changes in department flow.
• Maintain effective communication with internal and external customers.
• Participate as a team member in department functions and help keep communication clear among patients, families, leadership, and other team members.
• Perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED