Representative, HR Shared Services

Unified Women's Healthcare • UNAVAILABLE, Florida

4d

About The Position

The HR Shared Services Representative supports the HR Support Center by serving as a first point of contact for employee inquiries and service requests. This role is responsible for accurately classifying requests, resolving Tier I inquiries, escalating complex or sensitive matters as appropriate, and ensuring timely, thorough communication and documentation through HR service management systems. The position also maintains confidentiality, supports compliance with company policies and legal requirements, and contributes to continuous process improvements by identifying recurring issues and opportunities to enhance knowledge resources.

Requirements

• High school diploma or GED.
• Previous experience in Human Resources, Customer Service, or a closely related field required.

Responsibilities

• Accurately and efficiently classify inquiries and service requests received by the Support Center, ensuring clear understanding of the request or issue and identifying the level of service required to complete the request.
• Provide resolution support for Tier I inquiries or service requests, owning the communication with the customer to ensure comprehensive resolution.
• Identify and appropriately escalate more complex or sensitive issues to the appropriate Senior Specialists or HR Centers of Excellence, as needed.
• Ensure timely, comprehensive inquiry resolution by adhering to Support Center service-level agreements, communication standards, and documentation expectations.
• Log, track, and resolve service requests or inquiries using HR service management systems. Follow ways of working and operating procedures to maintain strong documentation of the interactions across intake methods, including taking thorough case notes.
• Provide exceptional service by following the department’s model of Service Excellence.
• Support HR process improvements by identifying recurring or systemic issues and providing feedback, including identifying the need for new or updated knowledge articles.
• Maintain confidentiality and handle sensitive employee information with discretion.
• Ensure compliance with company policies and legal regulations in all interactions.
• Participate in training and development to stay current on HR systems and policies.
• Other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Fertility benefits
• Supplemental insurance options
• Vacation
• Personal days
• Paid holidays
• 401(k) with employer contribution
• Flexible Spending Accounts (FSAs)
• Health Savings Accounts (HSAs)
• Short- and long-term disability
• Paid parental leave
• Basic life insurance
• Optional additional coverage
• Employee Assistance Program
• Commuter benefits
• Pet insurance
• Identity theft protection
• Opportunities and resources to support your career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED