Rep., Centralized Resident Services ($27.45)

Irvine Company•Irvine, CA

2d•Onsite

About The Position

The Representative, Centralized Resident Services provides administrative and customer service support to residents and on-site teams throughout the resident life cycle. The role coordinates debt recovery, processes payments, responds to resident inquiries, maintains accurate account records, manages eviction cases through money judgment, and helps ensure residents have compliant renter’s insurance policies.

Requirements

Strong organizational skills and attention to detail.
Excellent written and oral communication and interpersonal skills.

Nice To Haves

High school diploma or GED, or equivalent experience.
0–2 years of relevant work experience.

Responsibilities

Coordinate debt recovery efforts with current and former residents by contacting them about outstanding balances, reviewing payment options, and establishing and tracking payment plans before escalation to third-party collections.
Review and process resident account payments accurately and resolve ledger discrepancies.
Respond to resident inquiries by phone and email, addressing concerns promptly, identifying resolutions, and providing next steps.
Complete resident account adjustments and ensure resident ledgers, renewals, and account details are accurately recorded in the appropriate operating platform.
Manage eligible resident accounts through the eviction process, from initiation through money judgment.
Communicate with legal counsel to track eviction statuses and provide updates to on-site teams as needed.
Coordinate with residents to ensure compliant renter’s insurance policies.