Centralized Services Engineer (International)

Intelligent Technical Solutions • International Falls, MN

1d • Remote

About The Position

The Centralized Services Engineer works within ITS to ensure the reliable operation, optimization, and advancement of internal and client-facing IT environments. The role covers infrastructure architecture, cloud systems, MSP tools, automation, and escalation support for complex helpdesk issues. It also has a particular focus on designing and maintaining Veeam backup infrastructure, verifying backups, and escalating or remediating failures.

The engineer supports internal and client onboarding and offboarding; designs, implements, maintains, and troubleshoots datacenter and cloud infrastructure, particularly Windows and Azure environments; and maintains RMM, MDM, and PSA platforms. The role also develops scripts and automation, evaluates and integrates MSP tools, maintains patching processes, and documents infrastructure, tools, and operational procedures.

The position requires a home office setup that meets the listed computer, internet, audio, mobile device, webcam, second-monitor, and, where applicable, UPS requirements. It is a full-time, 40-hour-per-week role, Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time. Pay starts at $14.00 per hour and may vary by experience and location.

Requirements

• At least 3 years of experience in a similar role within an MSP environment.
• Relevant Microsoft certifications.
• Expertise in Windows Server, Azure infrastructure, and cloud technologies.
• Proficiency with ConnectWise Automate and ConnectWise Manage.
• Strong scripting skills in PowerShell or similar languages.
• Experience with Addigy and Intune MDM platforms.
• Familiarity with MSP tools and integrations.
• Experience with MSSQL and MySQL database platforms.
• Networking aptitude, including Cisco, HPE, Dell, SonicWall, and FortiGate.
• Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.
• Experience with Veeam backup solutions and troubleshooting backup failures.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and a focus on process improvement.
• Documentation skills.
• Home office computer with at least 8 GB RAM and either Windows 11 with an Intel i5 or i7 (8th generation or newer), AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
• Stable internet connection with at least 25 Mbps download and upload speeds.
• Quality noise-canceling headset for meetings.
• Smartphone capable of installing Microsoft Authenticator.
• HD webcam and second monitor.
• UPS if using a desktop computer; not required for a laptop.
• Strong cultural fit with ITS core values, to be discussed during the interview.
• Excellent spoken and written English.
• Able to work 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time.
• Able to pass online behavior and cognitive assessments.

Nice To Haves

• Networking certifications are advantageous.
• Preferably hold at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, or 3CX Basic Certified Engineer.
• NBI Clearance for applicants in the Philippines.

Responsibilities

• Serve as an escalation point for complex issues unresolved by the internal helpdesk team.
• Escalate backup remediation issues to protect data recovery and system integrity.
• Oversee internal user onboarding and offboarding.
• Manage client onboarding and offboarding, including system, account, and configuration setup or decommissioning.
• Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments.
• Develop and maintain Veeam backup infrastructure architecture.
• Design, deploy, and maintain Veeam backup solutions for internal and client environments.
• Perform regular Veeam backup verification to confirm data integrity and recoverability.
• Escalate and remediate backup failures to minimize downtime and data loss.
• Optimize Veeam backup policies and strategies for efficiency, compliance, and security.
• Maintain and troubleshoot ConnectWise Automate.
• Develop and optimize RMM scripts and automation workflows.
• Maintain and troubleshoot Addigy and Intune.
• Create and manage MDM scripts and automation solutions.
• Maintain and troubleshoot ConnectWise Manage to support service delivery workflows.
• Conduct proof-of-concept evaluations for new MSP tools and integrate tools into the MSP environment.
• Architect and maintain Windows and third-party patching processes.
• Create and maintain documentation for infrastructure, tools, and processes, including Veeam configurations, verification processes, and remediation procedures.

Benefits

• Comprehensive health plans/HMO for the employee and dependents.
• Life insurance.
• Flexible benefit reimbursement for dental, vision, mental health, wellness, and government contributions.
• Paid time off starting at 15 days per year.
• Maternity and paternity leave.
• Paid US holidays.
• Night shift bonus.
• Salary advancement/loan.
• Health and wellness program.
• Company-paid training and certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed