Repair Tech Area Specialist - D12

Guitar Center • Northridge, CA

1d

About The Position

Guitar Center is hiring a Repair Tech Area Specialist to provide maintenance and repair services for customer-owned instruments and help maintain store-owned equipment. The specialist also guides and supports Repair Techs across a specified geographic area. The role involves customer consultation, instrument repair, training, store performance evaluation, and field support.

Requirements

• At least 2 years of repair tech experience.
• At least 1 year of professional customer service experience.
• High school diploma or GED equivalent.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Interact with customers and provide consultative services that support sales of repair services and merchandise and deliver a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Travel to stores within an assigned geographic region to provide certification and skills training, including new-hire and grand-opening training.
• Evaluate store performance and recommend areas for improvement; report issues to the Repair Support team at Guitar Center Headquarters.
• Respond to support calls and emails from Support Techs in assigned areas.
• Maintain store-owned equipment as requested.
• Complete warranty repair work as requested.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED