Repair Tech Area Specialist - D12

Guitar Center • Northridge, CA

2d

About The Position

Guitar Center’s Repair Tech Area Specialist provides maintenance and repair services for customer-owned instruments and helps maintain store-owned equipment. The role also provides guidance, certification, and skills training to Repair Techs across a designated geographic area, including new-hire and grand-opening training. The specialist travels among stores, evaluates store performance, recommends improvements, and reports issues to the Repair Support team at Guitar Center Headquarters. The position also supports customers through consultative service interactions that can lead to repair-service and merchandise sales, handles support calls and emails from technicians in assigned areas, and completes warranty repairs and other assigned duties.

Requirements

• At least 2 years of repair technician experience.
• At least 1 year of professional customer service experience.
• High school diploma or GED equivalent.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to provide effective coaching and guidance and serve as a positive role model.
• Ability to deliver a strong customer experience, communicate effectively with diverse internal and external stakeholders, and train learners effectively.
• Ability to learn and use retail technology, systems, equipment, and computer programs.

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Interact with customers and offer consultative services that support sales of repair services and merchandise and create a positive customer experience.
• Repair customer-owned instruments with a high level of craftsmanship.
• Travel to stores within a designated geographic region to provide certification and skills training, including new-hire and grand-opening training.
• Evaluate store performance, recommend areas for improvement, and report issues to the Repair Support team at Guitar Center Headquarters.
• Respond to support calls and emails from Support Techs in assigned areas.
• Maintain store-owned equipment as requested.
• Complete warranty repair work as requested.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED