Repair Tech Area Specialist - D12

The Guitar Center Company•Los Angeles, CA

3d•$22 - $27

About The Position

Guitar Center’s Repair Tech Area Specialist provides maintenance and repair services for customer-owned instruments and helps maintain store-owned equipment. The specialist also guides and supports Repair Techs across an assigned geographical area, traveling to stores to provide certification and skills training, including new-hire and grand-opening training. The role combines instrument repair, customer service, coaching, training, and store-performance support. Compensation is $21.53–$26.91 per hour, plus commission, depending on background and experience; actual compensation may vary based on experience, education, location, and other factors.

Requirements

At least 2 years of repair tech experience.
At least 1 year of professional customer service experience.
High school diploma or GED equivalent.
Valid state driver’s license and automotive insurance.
Intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to provide effective coaching, guidance, and training.
Ability to communicate clearly, positively, and courteously with diverse internal and external stakeholders, verbally and in writing.
Ability to provide excellent customer service and handle customer service issues.
Ability to learn and use technology and retail systems.

Nice To Haves

Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Interact with customers and provide consultative services that support the sale of repair services and merchandise and create a positive customer experience.
Service customer-owned instruments with a high level of craftsmanship.
Travel to stores within an assigned geographical region to provide certification and skills training, including new-hire and grand-opening training.
Evaluate store performance and recommend areas for improvement; report issues to the Repair Support team at Guitar Center headquarters.
Respond to support calls and emails from Support Techs in assigned areas.
Maintain store-owned equipment as requested.
Complete warranty repair work as requested.
Perform additional duties as assigned.
Provide coaching and guidance to other Repair Techs and serve as a positive example of productivity and workplace behaviors.
Work through Guitar Center’s certification program to develop a base understanding of products and sales techniques.
Use retail technology, systems, equipment, and computer programs needed for communication, customer service, and business operations.