Repair Tech Area Specialist - D41

Guitar Center • Round Rock, TX

5d

About The Position

Guitar Center’s Repair Tech Area Specialist provides maintenance and repair service for customer-owned instruments and assists with maintaining store-owned equipment. The role also guides and supports Repair Techs across an assigned geographical area. Success in the position calls for effective coaching and training, a customer-focused approach, clear and courteous communication, the ability to address customer service issues, and the ability to learn and use retail technology and systems. The specialist also works through Guitar Center’s certification program to develop a foundational understanding of products and sales techniques.

The specialist consults with customers about repair services and merchandise, travels to stores in the assigned region to provide certification and skills training, evaluates store performance and recommends improvements, and communicates issues to the Repair Support team at Guitar Center Headquarters. Additional work includes responding to field support calls and emails, maintaining store-owned equipment when requested, completing warranty repairs when requested, and performing other assigned duties.

Requirements

• At least 2 years of repair technician experience.
• At least 1 year of professional customer service experience.
• High school diploma or GED equivalent.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to provide coaching and guidance and serve as a positive role model.
• Ability to communicate clearly, concisely, positively, and courteously with diverse internal and external stakeholders.
• Ability to effectively train learners and communicate information and techniques so they are retained.
• Ability to learn and use technology, retail systems, equipment, and computer programs needed for communication, customer service, and business needs.

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Interact with customers and provide consultative services that support sales of repair services and merchandise and a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Travel to stores within an assigned geographical region to provide certification and skills training, including new-hire and grand-opening training.
• Evaluate store performance and recommend areas for improvement; report issues to the Repair Support team at Guitar Center Headquarters.
• Respond to field support calls and emails from Support Techs in assigned areas.
• Maintain store-owned gear when requested.
• Complete warranty repair work when requested.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED