Repair Tech Area Specialist - D41

Guitar Center • Round Rock, TX

2d

About The Position

Guitar Center is hiring a full-time Repair Tech Area Specialist in Round Rock, Texas. The role provides maintenance and repair service for customer-owned instruments and helps maintain store-owned equipment. The Area Specialist also guides and assists Repair Techs in a defined geographical area, travels to stores to provide certification and skills training, evaluates store performance, and recommends improvements. The position involves customer consultation, repair-service and merchandise sales, field support, and warranty repair work.

Successful candidates demonstrate coaching, customer focus, interpersonal communication, selling, technology, and training skills. They can lead by example, provide an excellent customer experience, communicate respectfully with diverse stakeholders, learn retail systems and equipment, and train others effectively.

Guitar Center is an Equal Opportunity Employer. Employment decisions are based on job-related requirements, and reasonable accommodations may be requested by qualified individuals with disabilities or disabled veterans.

Requirements

• At least 2 years of repair technician experience.
• At least 1 year of professional customer service experience.
• High school diploma or GED equivalent.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to provide effective coaching and guidance and lead by example.
• Ability to communicate clearly, concisely, positively, and courteously with diverse internal and external stakeholders.
• Ability to learn and use technology, retail systems, equipment, and computer programs needed for job responsibilities.
• Ability to train others effectively.

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Interact with customers and offer consultative services that lead to the sale of repair services and merchandise and provide a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Travel to stores within an assigned geographical region to provide certification and skills training, including new-hire and grand-opening training.
• Evaluate store performance, recommend areas for improvement, and report issues to the Repair Support team at Guitar Center headquarters.
• Respond to support calls and emails from Support Techs in assigned areas.
• Maintain store-owned equipment as requested.
• Complete warranty repair work as requested.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED