Repair Manager

Premier Aquatics•Costa Mesa, CA

7h•$70,000 - $90,000

About The Position

The Pool Pros is seeking an experienced Repair Manager to lead its repair department. The role owns the repair process from diagnosis and estimating through scheduling, job completion, customer communication, invoicing, and closeout. The ideal candidate is a hands-on leader who can run an organized, profitable, and accountable department with minimal day-to-day direction from the General Manager.

Requirements

At least 3 years of professional pool and spa repair experience, including equipment diagnosis, repair, and installation.
At least 2 years of experience leading or supervising field technicians.
Experience preparing repair estimates and managing job costs, labor, and materials.
Strong working knowledge of pool pumps, filters, heaters, automation systems, plumbing, and basic electrical components.
Strong customer service and communication skills for working professionally with clients, property managers, and team members.
Experience with work order, scheduling, or field service software.
Valid driver's license with a driving record that meets company vehicle operation requirements.
Organized and dependable, with the ability to run a department independently with minimal supervision.
Demonstrated can-do attitude, ownership of results, commitment to integrity, and drive to keep improving.
Ability to lift and carry up to 50 lbs, work outdoors in varying weather conditions, and provide hands-on field support, with or without reasonable accommodation.
Ability to sit, stand, walk, bend, and kneel throughout an approximately 8-hour workday, with or without reasonable accommodation.
Ability to safely operate hand tools, power tools, and equipment used in pool service and repair.

Nice To Haves

Five or more years of pool equipment repair experience, including supervisory experience.
Experience servicing and installing equipment manufactured by Pentair, Jandy, and Hayward.
Experience managing a department's revenue, gross profit, and monthly targets.
Commercial pool and property management account experience.
Certified Pool Operator (CPO) certification or relevant manufacturer training and certifications.

Responsibilities

Manage incoming repair requests, work orders, scheduling, and technician assignments, prioritizing jobs by urgency, customer needs, and department workload.
Coordinate parts, materials, equipment, and job-site requirements before work begins, and monitor open work orders through timely completion.
Prepare accurate, professional repair estimates promptly and follow up on pending estimates to secure customer approvals.
Identify additional repair opportunities, equipment upgrades, and replacements.
Maintain clear communication with customers and property managers throughout the repair process.
Manage, train, and hold repair technicians accountable for productivity, workmanship, and professionalism; provide technical guidance and field support.
Review completed work, photos, and service documentation, and address callbacks, warranty issues, and workmanship concerns.
Ensure all work meets company standards and safety requirements.
Monitor repair revenue, labor hours, material costs, and gross profit, and work toward monthly revenue and profitability goals.
Control parts purchasing, inventory, and unnecessary expenses while minimizing callbacks and return trips.
Ensure work orders are properly documented and closed out, and coordinate with office staff on invoicing, billing, purchase orders, and customer approvals.
Collaborate with Service Managers on repair opportunities and account needs.
Provide the General Manager with weekly performance updates and identify operational challenges with proposed solutions.
Represent The Pool Pros with professionalism, integrity, and commitment to employees and clients.