Repair Shop Manager

Guitar Center • Orlando, FL

4d

About The Position

The Repair Shop Manager oversees the repair shop’s day-to-day operations, including any repair technicians on staff. The role promotes repair services to customers and supports Music & Arts stores, educational representatives, and customers. The manager oversees repair estimates and quality control, helps staff use efficient repair methods, and ensures repairs are completed promptly and according to established quality guidelines. The position also handles shop administration, inventory and parts ordering, maintenance of shop tools and facilities, and customer-owned instruments as well as the rental fleet.

The manager provides in-school and onsite estimates for band directors, travels with educational representatives to key accounts, and delivers repair clinics for directors and music education majors. Music & Arts is part of the Guitar Center enterprise and operates more than 225 retail stores, over 200 educational representative positions, and more than 250 affiliate locations. The job posting asks applicants to submit a resume and cover letter with salary expectations; it does not state a specific salary range.

Requirements

• Bachelor’s degree is required, preferably in Repairs.
• Valid state driver’s license and automotive insurance.
• Eight years of relevant work experience, in addition to the degree or years of previous experience.
• Three years of experience leading teams and running the day-to-day operations of a full-service repair shop.
• Novice proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Basic understanding and ability to function with brass, woodwind, percussion, and orchestral instruments.
• Basic computer knowledge for maintaining logs and commission calculations.

Responsibilities

• Supervise and assist with estimating repairs for customers.
• Perform quality control on completed repairs.
• Help educate staff on efficient repair methods and techniques.
• Handle administrative duties, including production sheets, repair tickets, phone calls, customer and representative interactions, and coordination with retail staff.
• Order parts and maintain accurate inventory.
• Provide in-school and onsite repair estimates to band directors for bulk and summer repairs.
• Travel with educational representatives to key accounts to build and maintain relationships with band directors and address their questions or problems.
• Provide repair clinics for directors and music education majors to train them in minor repairs.
• Maintain major shop tools and facilities to ensure a good working environment for staff and personnel.
• Ensure repair turnaround time is as efficient as possible.
• Work efficiently and promptly on customer-owned instruments and the rental fleet.
• Ensure instruments are repaired according to established quality guidelines.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager