Repair Shop Manager

The Guitar Center Company • Orlando, FL

5d

About The Position

The Repair Shop Manager oversees the day-to-day operations of the repair shop, including any repair technicians on staff. The role helps sell and promote repair services and supports stores, educational representatives, and customers. The manager estimates and quality-checks repairs, trains staff in efficient repair methods, handles shop administration and inventory, and ensures repairs are completed efficiently and to established quality guidelines. The position also involves providing repair estimates and clinics at schools, traveling with educational representatives to key accounts, and maintaining shop tools and facilities.

Music & Arts is a nationwide band and orchestra instrument retailer based in Frederick, Maryland, and part of the Guitar Center enterprise. The company describes its mission as enabling people to experience the happiness of playing an instrument and serving customers with respect, integrity, and passion.

Requirements

• Bachelor's degree, preferably in Repairs.
• Valid state driver's license and automotive insurance.
• Eight years of relevant work experience in addition to the degree or years of previous experience.
• Three years of experience leading teams and running the day-to-day operations of a full-service repair shop.
• Novice proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Basic understanding and ability to function across brass, woodwind, percussion, and orchestral instruments.
• Basic computer knowledge for maintaining logs and commission calculations.

Responsibilities

• Supervise and assist with estimating customer repairs.
• Perform quality control on completed repairs.
• Educate staff on efficient repair methods and techniques.
• Handle administrative duties, including production sheets, repair tickets, phone calls, customer and staff communications, parts ordering, and accurate inventory maintenance.
• Provide in-school, onsite repair estimates to band directors for bulk and summer repairs.
• Travel with educational representatives to key accounts to build and maintain relationships with band directors and address their problems or questions.
• Provide repair clinics to directors and music education majors to train them in minor repairs.
• Maintain major shop tools and facilities to ensure a good working environment for staff and personnel.
• Ensure repair turnaround is as efficient as possible.
• Repair customer-owned instruments and rental-fleet instruments efficiently and promptly, ensuring each meets established quality guidelines.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager