Repair Shop Manager
About The Position
The Repair Shop Manager oversees all day-to-day operations of the repair shop, including any repair technicians on staff. The role helps sell and promote repair services to customers and supports stores, road representatives, and customers. The manager oversees repair estimates and quality control, trains staff in efficient repair methods, and handles administrative duties such as production sheets, repair tickets, customer and staff communications, parts ordering, and inventory. The position also provides onsite estimates at schools, travels with educational representatives to key accounts, and provides repair clinics for band directors and music education majors. The role maintains shop tools and facilities, works to ensure efficient repair turnaround, and oversees repairs to both customer-owned instruments and the rental fleet in accordance with established quality guidelines. Additional duties may be assigned.
Requirements
- Bachelor's degree is required.
- Valid state driver's license and automotive insurance.
- Eight years of relevant work experience, in addition to the degree or years of previous experience.
- Three years of experience leading teams and running day-to-day operations of a full-service repair shop.
- Novice proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Basic understanding and ability to function with brass, woodwind, percussion, and orchestral instruments.
- Basic computer knowledge for maintaining logs and commission calculations.
Nice To Haves
- Bachelor's degree preferably in Repairs.
Responsibilities
- Supervise and assist with repair estimates for customers.
- Perform quality control on completed repairs.
- Educate staff about efficient repair methods and techniques.
- Handle administrative duties, including production sheets, repair tickets, phone calls, customer and staff communications, parts ordering, and accurate inventory maintenance.
- Provide onsite repair estimates at schools for band directors, including bulk and summer repairs.
- Travel with educational representatives to key accounts to build and maintain relationships with band directors and address their problems or questions.
- Provide repair clinics to directors and music education majors to train them in minor repairs.
- Maintain major shop tools and facilities to provide a good working environment for staff and personnel.
- Ensure repair turnaround time is managed efficiently.
- Work on customer-owned instruments and the rental fleet efficiently and promptly, ensuring repairs meet established quality guidelines.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
