Automotive Repair Manager

AAA Club Alliance • Newport, KY

2d • Onsite

About The Position

The Automotive Repair Manager leads all aspects of a Car Care Center facility, with responsibility for sales growth, profitability, customer satisfaction, team performance, and long-term business results. The manager oversees staffing, scheduling, inventory, purchasing, workflow, customer service, and financial performance while building a culture of accountability, teamwork, and continuous improvement.

The role includes developing employees, managing budgets and operational performance, analyzing business data, resolving escalated customer concerns, and ensuring compliance with company, safety, environmental, and regulatory requirements. The manager also builds relationships with local businesses, vendors, and community organizations and works with regional leadership and corporate partners on operational initiatives.

The position is based at 63 Carothers Rd, Newport, KY 41071. It is full-time, five days per week, with Saturdays as a regular workday, one scheduled weekday off, and Sundays off. The stated base compensation is $69,370–$91,871 per year, with eligibility for monthly incentive pay based on store sales and overall performance.

Requirements

• Associate degree or equivalent required; a combination of education and relevant experience may be considered in lieu of a degree.
• At least 6 years of experience within the automotive industry.
• Demonstrated success leading teams, driving business performance, and achieving operational goals.
• Strong understanding of automotive service operations, workflow management, and customer service best practices.
• Ability to analyze financial reports, budgets, and key performance indicators to drive business decisions.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and automotive management software applications.
• Ability to work independently and effectively partner with cross-functional teams and support departments.
• Valid driver’s license, at least 5 years of driving experience, and an acceptable driving record.
• Ability to operate automatic and manual transmission passenger vehicles and light-to-medium duty trucks.
• Authorized to work in the United States.
• Ability to successfully complete pre-employment screenings, including background and drug screening.

Nice To Haves

• At least 3 years of prior leadership, management, or supervisory experience.
• ASE Master Technician Certification.

Responsibilities

• Lead Car Care Center operations, including staffing, scheduling, inventory management, purchasing, workflow, customer service, and financial performance.
• Drive sales attainment, revenue growth, and profitability through pricing strategies, promotions, operational excellence, and customer retention.
• Recruit, hire, develop, coach, and evaluate associates while fostering accountability, teamwork, and continuous improvement.
• Identify and coordinate technical, leadership, and sales training opportunities for associates.
• Monitor customer interactions and service quality, deliver exceptional customer experiences, and resolve escalated concerns and complaints.
• Review repair recommendations, service needs, and estimates with customers as needed.
• Develop and manage facility budgets, monitor expenses, and work toward annual revenue and net income goals.
• Analyze operational, financial, and KPI data to identify improvement opportunities and achieve business objectives.
• Lead the team in meeting productivity, quality, and customer satisfaction goals while maintaining compliance with company standards and performance expectations.
• Build and maintain relationships with local businesses, vendors, and community organizations to generate business and strengthen AAA’s presence in the market.
• Serve as the facility’s Health & Safety Officer and ensure compliance with OSHA, EPA, environmental, and local regulatory requirements.
• Collaborate with regional leadership and corporate partners to implement best practices, process improvements, and operational initiatives.
• Provide technical guidance and support to associates as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plan options.
• Up to 2 weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than 2 weeks of PTO within the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Career advancement opportunities within AAA’s growing Car Care network.
• Monthly incentive pay based on store sales and overall performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree