Automotive Repair Store Manager

Sun Auto Tire and Service • Conway, AR

9d

About The Position

The Store Manager is the on-site leader of a Sun Auto Tire & Service location, responsible for the customer experience, team development, financial results, safety, and day-to-day operations. The manager sets the tone for a customer-first, safety-focused, high-performing team and partners with District leadership to drive sales, profitability, engagement, and operational excellence. This role is at a new location that is currently under construction.

The position suits an automotive service, tire, quick-lube, or retail leader with experience managing store performance and teams. The Store Manager has responsibility for store-level P&L, operational plans, inventory, facilities and equipment coordination, customer concerns, and compliance with company standards and applicable regulations. The role offers opportunities to develop across people leadership, customer experience, sales, operations, and financial ownership, with potential progression into district and broader field leadership.

The work takes place in an automotive shop and retail store, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations. The position requires standing and walking for extended periods, regular bending and kneeling, lifting up to 10 pounds regularly and up to 50 pounds as needed, and use of safety goggles or other PPE as required. The schedule is flexible according to business needs and may include opening and closing shifts, Saturdays, weekends, and occasional holidays.

Requirements

• At least 5 years of experience in automotive service, tire, retail, or store management, with a strong track record in sales, operations, and team leadership.
• Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
• Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or P&L-related results.
• Strong customer service, sales, problem-solving, and communication skills, including the ability to resolve issues professionally and follow through on commitments.
• Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.
• Comfort using POS systems, basic computer tools, reports, and store performance data to guide decisions and coach performance.
• High school diploma or equivalent.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule based on business needs, including Saturdays, opening and closing shifts, and occasional holidays as applicable.
• Must be at least 18 years of age.
• Ability to stand for extended periods; walk throughout the store, shop, parking lot, and customer areas; and regularly bend, stoop, kneel, crouch, and move throughout the shop and store.
• Ability to lift and/or move up to 10 pounds regularly and up to 50 pounds as needed.
• Vision sufficient to detect color and depth and refocus; ability to use safety goggles or other PPE as required.
• Ability to communicate with customers, teammates, vendors, field leaders, and support teams.

Nice To Haves

• Automotive service, tire, or mechanical experience.
• Previous Store Manager, Assistant Store Manager, Service Manager, or multi-department retail leadership experience.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire.
• Associate degree, technical certification, or ASE-related certification.

Responsibilities

• Lead the store team in delivering a professional, customer-first experience that builds trust, repeat business, and long-term customer relationships.
• Recruit, hire, onboard, train, coach, and develop teammates to improve performance, engagement, and retention.
• Set clear expectations, hold the team accountable, and maintain a positive, inclusive, safety-focused work environment.
• Analyze store metrics and execute action plans to meet or exceed targets for sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
• Own store-level P&L by driving revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory in the POS, including receiving, invoicing, returns, core returns, and warranty tracking.
• Resolve escalated customer concerns promptly and professionally, partnering with District leadership and Customer Care as needed.
• Serve as the primary store contact for vendors, facilities, and equipment needs, escalating through appropriate channels.
• Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
• Work a flexible schedule based on business needs, including opening and closing shifts, weekends, and occasional holidays as applicable.
• Perform other duties as assigned.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities in store leadership, district leadership, operations, and broader field leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED